Overview

SO-24A Service Observation Unit

Add Silent Observation to Most Phone Systems
The SO-24A allows supervisors to silently monitor employee phones without disrupting the activity at their workstation. The information gathered may be used for quality purposes, to train, motivate even assist customer service and telemarketing representatives.
A supervisor may enter the conversation by dialing a “*.” A cassette recorder output permits automatic or manual recording of conversations.
The SO-24A features improved audio and can now be easily expanded to 240 stations by installing additional 24 line units. The SO-24A can be programmed with a 2, 3 or 4 digit dial up code to match station extension numbers.

Specifications

SO24A Service Observation Unit

• 24 station capacity can be expanded to 240 stations at any time
• Compatible with analog PABX/KSU stations
• Monitor stations from an unused phone system line input or to a dedicated single line phone
• Add remote observing with a RAD-AMP Remote Access Device
• Built-in talk assist (dial *)
• Dial up code can be programmed to match the station number
• Cassette recorder output and Touch Tone control
• Automatic gain control equalizes in and outbound conversation levels
• Configurable for digital phones (requires the SO-24 AK and an extra pair of wires to each phone handset)
• Made in the USA

• Power: 120V AC/13.8V AC 1.25mA, UL listed adapter provided
• Dimensions: 210mm x 159mm x 45mm (8.25" x 6.25" x 1.75")
• Environmental: 0 C to 32 C (32 F to 90 F) with 5% to 95% non-condensing humidity
• Connections: (1) RJ21X, (1) 3.5mm (1/8") audio jack and cable, (1) 2.5mm (3/32") control jack and cable, (2) RJ-14 type multimodule interconnect

Applications

SO 24A Service Observation Unit

• Telemarketing Centers
• Direct Sales Outlets
• Travel Agencies
• Customer Service Departments
• Airline Employment Services
• Collection Agencies
• Credit Bureaus
• Insurance Companies

Documents

Viking SO24A Service Observation Unit

• Viking SO-24A Service Observation Unit Technical Information