Overview

Viking ACA-1A Single Port Automatted Call Attendant

Affordable, User Friendly Auto Attendants for Centrex, PABX and Many Key Systems

The Affordable, User Friendly Viking ACA-1A Auto Attendants for Centrex, PABX and Many Key Systems. The Viking ACA-1A Automated Attendant provides a professional solution for increasing call handling capacity without adding costly staff.

The Viking ACA-1A answers promptly and courteously and allows callers to route themselves, with a Touch Tone phone, to an extension or department. Callers can interrupt the message at any time by dialing a single digit or extension. Callers without Touch Tone phones default to a live attendant.

The Viking ACA-1A is a single-port Automated Attendant with a user recordable digital voice announcer. One minute of non-volatile digital memory is available to provide a greeting and a menu of up to 10 departments or extensions.

Specifications

Viking ACA 1A Automatted Call Attendant

• Non-volatile E2 memory - no batteries required for memory retention during power failures.
• Remote or local recording.
• Bilingual capabilities - allows menu selection in two languages.
• Programmable ring delay.
• Professionally greets and processes calls.
• Compatible with Centrex, PBX, Hybrid Key and many electronic key systems with OPX or single line station capabilities.
• Stores up to (9) 16 digit speed dial numbers and (1) 32 digit number.
• Processes approximately four calls per minute (stack as many units as necessary for larger capacity).
• Record announcements with a standard carbon handset or tape player.
• Separate announcements for greeting/menu selection, confirmation and busy extension.
• Blocks 8+ and 9+ dialing Touch Tone interruptible announcement.
• Default speed dial position for non Touch Tone phones.
• CPC detection.
• Made in the USA

• Power: 120V AC/12V DC 500mA, UL listed adapter provided.
• Environmental: 0 C to 32 C (32 F to 90 F) with 5% to 95% non-condensing humidity
• Hook Switch Flash: 512 ms ± 50 milliseconds
• Busy Detect Cadence: 200ms - 300ms or 450ms - 550ms on/off
• Speed Dial Timing: 120ms on/off (typical) - normal, 60ms on/off (typical) - fast
• Answer Message Default Time-out: 6 seconds
• Busy Message Default Time-out: 2.5 seconds
• Message Length: 1 minute
• Sampling Rate: 64K (equivalent)
• Connections: (1) RJ11 jack, (1) 3.5mm (1/8") tape jack, (1) modular handset jack

Applications

Viking ACA-1A

• Increase call capacity without adding staff
• Operator back-up during high-traffic hours.
• Use as the first level of a multi-level announcer with additional Viking ACA-1A’s.
• Compatible with many phone systems.

Documents

Viking ACA-1A Automatted Call Attendant

• Viking ACA-1A Automatted Call Attendant Technical Information