Overview

Viking ACD-10 Automatic Call Distributor

Now Every Call Center and Small Business Can Afford a Fully Featured Call Distributor

The Viking ACD-10 is a stand alone call distributor that will distribute calls from up to 10 C.O./PABX lines to up to 6 agents.

Calls will be distributed by either ACD (Automatic Call Distributor), UCD (Uniform Call Distributor), hunt group or ring group protocols.

The Viking ACD-10 will answer calls if an agent is not available, play an announcement, and place the call on hold for the next available agent. Custom ringing indicates to the agent if the call has been answered by the Viking ACD-10.

Basic phone system features are also provided by the Viking ACD-10 such as transfer, intercom, 3-way calling, and RS-232 call statistics output.

Specifications

Viking ACD 10 Fully Featured Call Distributor

• ACD, UCD, hunt group and ring group protocols.
• No KSU, PABX, ring generator or remote display needed.
• Three custom recordings stored in non-volatile memory:
  • Day answer
  • Pacifier
  • Night answer
• Call screening option
• Custom ringing Intercom, transfer and 3-way calling
• Night mode
• Local and remote programming and recording
• Detects and regenerates CPC signals
• Direct call pick-up
• Statistics available through RS-232 port
• Made in the USA.

• Power: 120V AC/13.8V AC 1.25A, UL listed adapter provided
• Dimensions: 483mm x 305mm x 44mm (19" x 12" x 1.75")
• Environmental: 0 C to 32 C (32 F to 90 F) with 5% to 95% non-condensing humidity
• Message Lengths: Day - 30 seconds, Night - 60 seconds, Pacifier - 10 seconds
• Sampling Rate: 24K (equivalent)

Applications

Viking ACD10 Small Business Call Center

• Call centers
• Sales departments
• Field service departments
• Technical support departments
• Small businesses

Documents

Viking ACD-10 Call Distributor

• Viking ACD-10 Automatic Call Distributor Technical Information