Overview

TMS-12A Call Sequencers

Answer up to 12 Lines!
The TMS-12A Automatic Call Sequencer will answer up to 12 in-bound lines promptly with a clear, digitally-recorded voice announcement informing the caller that their call will be taken by the first available representative. The call is then placed on hold. In addition, two TMS-12A's can be cascaded to support up to 24 lines.
Optional music and/or promotional announcements will keep the caller assured that their phone connection is intact and will be answered soon. A pacifier message can also be recorded to confirm that the call will be answered.
Call statistics as well as the line number of the oldest holding call will be displayed on the LED. In addition, an optional ring generator, SQRG-12, may be added to provide complete sequencer automation.

Specifications

TMS12A Call Sequencers

• Compatible with Electronic Key sytems, 1A2 Key systems and PABX systems
• Cascadable to support up to 24 lines
• Automatically change between day and night modes via a contact closure, time, remote switch or remote programming
• Locally recordable with a standard carbon handset or download announcements directly from a tape player
• Remotely recordable
• Rechargeable battery back-up included
• Field expandable record time
• Separate recordings for each announcement
• Inbound call statistics:
• Total inbound calls
• Total sequenced calls
• Total abandoned calls
• 19" rack-mount hardware included
• "A" lead control for 1A2 Key systems
• Made in the USA

• Power: 120V AC / 13.5 V AC 1.25 A UL listed adapter (provided)
• Dimensions: 48.3 cm x 30.5 cm x 4.4 cm (19" x 12" x 1.75")
• Connections: RJ-21X connector and 3.5 mm audio jack
• Sampling Rate: 32 K
• Message Length: 32 seconds, expandable to 2 minutes using the DRAM-1M
• Environmental: 0 to 32 C (32 to 90 F) with 5% to 95% non-condensing humidity

Applications

TMS 12A Call Sequencers

• Console operator back-up, eliminates ring-no answer
• Multi-line barge- in announcer
• Multi-line remote dial up access to audio sources such as radio stations and public address systems
• Statistical tracking of inbound call handling

Documents

Viking TMS12A 12 Line Call Secuencer

• Viking TMS-12A 12 Line Call Secuencer Technical Information