Overview

Viking TMS-12A

Answer up to 12 Lines!

The TMS-12A Automatic Call Sequencer will answer up to 12 in-bound lines promptly with a clear, digitally-recorded voice announcement informing the caller that their call will be taken by the first available representative. The call is then placed on hold. In addition, two TMS-12A's can be cascaded to support up to 24 lines.

Optional music and/or promotional announcements will keep the caller assured that their phone connection is intact and will be answered soon. A pacifier message can also be recorded to confirm that the call will be answered.

Call statistics as well as the line number of the oldest holding call will be displayed on the LED. In addition, an optional ring generator, SQRG-12, may be added to provide complete sequencer automation.

Applications
Console operator back-up, eliminates ring-no answer
Multi-line barge- in announcer
Multi-line remote dial up access to audio sources such as radio stations and public address systems
Statistical tracking of inbound call handling

Features
Compatible with Electronic Key sytems, 1A2 Key systems and PABX systems
Cascadable to support up to 24 lines
Automatically change between day and night modes via a contact closure, time, remote switch or remote programming
Locally recordable with a standard carbon handset or download announcements directly from a tape player
Remotely recordable
Rechargeable battery back-up included
Field expandable record time
Separate recordings for each announcement
Inbound call statistics:
* Total inbound calls
* Total sequenced calls
* Total abandoned calls
19" rack-mount hardware included
"A" lead control for 1A2 Key systems
Made in the USA

Specifications
Power: 120V AC / 13.5 V AC 1.25 A UL listed adapter (provided)
Dimensions: 48.3 cm x 30.5 cm x 4.4 cm (19" x 12" x 1.75")
Weight: 3.4 kg (7.5 lbs)
Connections: RJ-21X connector and 3.5 mm audio jack
Sampling Rate: 32 K
Message Length: 32 seconds, expandable to 2 minutes using the DRAM-1M
Environmental: 0° to 32° C (32° to 90° F) with 5% to 95% non-condensing humidity